Price for your model before you send anything
Try a free guide firstSmarterBoxDIY Free repair guides on SmarterBoxDIY“A clear price before any work starts, explained in plain English.”
PC repair and phone screen replacement, by post.
SmarterBox Limited repairs Windows and Mac laptops, PCs and phones by post. Tell us what's wrong, get a price for your model, then send it in.
- PC and laptop repair for software and hardware faults
- Phone screen replacement for iPhone and Android
- Plain-English answers before you post anything
We repair devices from
- Apple
- Samsung
- Huawei
- Xiaomi
- OnePlus
- Motorola
- Nokia
- HP
- Dell
- Lenovo
- Asus
- Acer
- Sony
- LG
- Alexa
- Epson
Repairs from SmarterBox Limited
Two repair services, both by post, both with a price for your model before you send anything.
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PC and laptop repair
Slow, freezing, infected or damaged Windows laptops, PCs and Mac laptops.
- Software problems and virus clean-up
- Batteries, keyboards and charging
- Start-up problems on Windows and macOS
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Phone screen replacement
Cracked, black or unresponsive screens on iPhone and Android phones.
- Check it's really the screen first
- Price depends on your exact model
- Ask which part will be used
Diagnosis
Finding out what's actually wrong. The first step whenever the cause isn't obvious.
Software repairs
Slow, freezing or infected devices and start-up errors. Usually no new parts are needed.
Hardware and parts
Screens, batteries, charging ports and keyboards. Parts depend on the exact model.
What's wrong with your device?
Many problems can be fixed without a repair. Pick yours: we'll point you to a free guide first, or straight to the right repair.
- “My laptop is frozen or very slow.”
- “My phone screen is cracked or has gone black.”
- “My phone won't charge.”
- SmarterBox
If the free fix doesn't work, we can repair it. Ask us first and we'll tell you the price.
How mail-in repairs work
Nothing is posted until you know what the repair involves and what it costs.
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1. Tell us what's wrong
Describe the device, its exact model and the fault, by phone, email or the contact form.
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2. Agree the price and next step
The SmarterBox team suggests a repair, remote help or a free guide, and explains the cost for your model.
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3. Post it, we repair and return it
Back it up, send it as the team explains, and it's repaired as agreed and sent back to you.
Questions to ask before you send
Get clear answers for your device first. A good repairer won't mind you asking, and neither will we.
What will it cost?
Costs depend on the device, the fault and any parts. Ask for a price for your model.
Are parts included?
Parts can be charged separately. Check whether the price you're given includes them.
How does postage work?
Ask how to send your device, who pays for postage and how it's protected in transit.
What if it can't be fixed?
Ask what happens next and whether any fee applies.
Your files are your responsibility. Repairs can involve resetting or replacing parts, so back up your phone or laptop before you send it.
From the SmarterBoxRepairs blog
Repair advice from SmarterBox Limited: PC repair, phone screens and what to ask first.
- Laptop and PC repair5 signs your laptop battery needs replacingLaptop dies quickly, shuts down suddenly or only works plugged in? How to check your battery's health on Windows and Mac, and when to replace it.
- Phone repairIs it safe to keep using a phone with a cracked screen?A small crack can be fine for a while, but some cracks need fixing quickly. How to tell, how to protect it, and when to book a phone screen replacement.
- Repair advice8 questions to ask before you send your device for repairPrice, parts, postage, data and what happens if it can't be fixed. The questions that save surprises, whoever repairs your device.
Repair questions
Straight answers about SmarterBox Limited repairs.
Rather talk it through?Call 0330 027 3093, Monday to Saturday.Who runs SmarterBoxRepairs?
SmarterBoxRepairs is operated by SmarterBox Limited, a UK company (number 16160532) that also runs SmarterBox tech support. You can check SmarterBox Limited on Companies House (opens in a new tab).
How much does a repair cost?
It depends on the device, the fault and any parts. Ask for a price for your exact model before you send anything, and check whether parts and postage are included.
How do I send my device?
Get in touch first and tell us the device and the problem. We'll confirm the next step and explain how to pack and post it. Please don't post anything before you hear back.
Will I lose my files or photos?
Many repairs leave your data untouched, but some involve a reset or a new part. Always back up first so you have a copy whatever happens.
What if my device can't be repaired?
Ask us before you send anything and we'll explain what happens if a repair isn't possible. Full details are in the SmarterBox terms and conditions.
Are you an official Apple or Samsung repairer?
No. SmarterBox Limited is an independent repairer and isn't authorised by the brands whose devices we work on. Ask which parts will be used before you agree to a repair.
Not sure what's wrong? SmarterBox Limited will tell you.
Describe the problem and we'll suggest the next step, whether that's a repair, remote help or a free guide.